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Refund & Returns

At Steller Furnishings By AJ, we strive to ensure a seamless shopping experience by delivering products that adhere to the highest quality standards. Due to the handmade, vintage, or distressed nature of many of our products, slight imperfections such as joints, cracks, or peeling paint are inherent and are considered to add unique character to the items. We encourage you to thoroughly review product details before making a purchase.

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RETURNS & EXCHANGES

  • We do not offer returns or exchanges for products that match the specifications of the placed order.

  • Returns are accepted only if:

    • The product is wrongfully delivered

    • There is a genuine quality or manufacturing defect

    • The product is damaged during transit

In such cases, we will provide a full refund or re-fulfill the order.

  • Product return requests must be initiated within 24–48 hours of delivery.

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CANCELLATION

  • Before Dispatch:
    Orders can be canceled before dispatch by contacting us at:
    📧 stellerfurnishings.aj@gmail.com or 📞 +91 9038124962

  • After Dispatch:
    Once dispatched, orders cannot be canceled.

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INCORRECT / DAMAGED / DEFECTIVE ITEMS

  • Please inspect your package externally upon delivery to ensure accuracy and check for any visible damages.

  • We highly recommend recording a video while unboxing your items.

  • In case of incorrect items, damages, or missing parts, email us at 📧 stellerfurnishings.aj@gmail.com with:

    • Your order number

    • Shipment tracking details

    • Photos/videos of the issue

You must report the issue within 24–48 hours of receiving your order.
Returned items must be in original packaging.

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RETURNING A GIFT

If your gift didn't meet expectations, we’re here to help.
Please reach out to 📧 stellerfurnishings.aj@gmail.com for assistance in processing a return.

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REFUNDS

  • Each refund request is evaluated case-by-case for a prompt resolution.

  • If approved, the refund will be made to the original payment method.

  • Return shipping charges are the customer’s responsibility, unless the item was wrongfully delivered or damaged in transit.

  • COD orders must be confirmed via WhatsApp. Unconfirmed COD orders within 24 hours will be automatically canceled.

  • Refunds for genuine claims will be initiated within 24 hours of validation.

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IMPORTANT INFORMATION

  • Products purchased on discounts or promotional offers are not eligible for exchange.

  • No cash refunds are provided under any circumstances.

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MODIFICATION OF TERMS

Steller Furnishings By AJ reserves the right to modify this policy at any time without prior notice.
The management’s decision will be considered final in all matters of policy change. Continued use of our services implies your acceptance of the updated terms.

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